Privacy Policy

1. Introduction

Wildcampers (Estepa Campers S.L.U.) - NIF: B90431578

C/ Cueva de Peñarrubia 1, Lora de Estepa, Sevilla, 41564

623 04 06 63 · wildcampers@wildcampers.com

In Wildcampers, we process the information you provide us in order to provide the requested service and carry out billing. The data provided will be kept for as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations and address any potential liabilities that may arise from the fulfillment of the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information on whether Estepa Campers S.L.U. is processing your personal data, so you can exercise your rights of access, rectification, deletion, and portability of data, as well as opposition and limitation to its processing at Estepa Campers, C/ Cueva de Peñarrubia 1, Pol. Industrial, Lora de Estepa, Sevilla, 41564 or at the email address wildcampers@wildcampers.com, sufficiently identifying yourself in your request through electronic means or, failing that, by a duly signed request. However, if the data controller has reasonable doubts about the identity of the natural person making the request, they may request additional information necessary to confirm their identity. Likewise, and especially if you believe that you have not obtained full satisfaction in the exercise of your rights, you may file a complaint with the national supervisory authority by addressing the Spanish Data Protection Agency, C/ Jorge Juan, 6 - 28001 Madrid.

2. Data collected

Data storage location

We are a Spanish based company and operate web servers hosted in Spain. Our hosting provider Ionos adheres to the EU/US "Privacy Shield", ensuring that your data is securely stored and GDPR compliant.

Registration data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact form

Information submitted through the contact form on our site is sent to our company email, hosted by Gmail. Google adheres to the EU/US "Privacy Shield" policy.

These submissions are only kept for customer service purposes; they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for using the personal data

We use your personal information in the following cases:

Verification/identification of the user during website usage;
Providing technical assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts' activity in order to prevent fraudulent transactions and ensure the security over our customers' personal information;
Customize the website to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.

3. Embedded content

Pages on this site may include embedded content, like YouTube videos or Google Maps, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website.

4. Cookies

This website uses necessary cookies and, only with your consent, analytics and advertising cookies. You can see which ones, what they are for and how long they last, and change your choice at any time, in our cookie policy.

5. Who has access to your data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our support staff when they (in order to provide support) need to get the information about the client accounts and access.

6. Third party access to your data

We don't share your data with third parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us (for example, the insurance and roadside assistance companies covering your rental).

7. How long we retain your data

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your data rights

General rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR rights

Your privacy is critically important to us. Estepa Campers S.L.U. complies with the European General Data Protection Regulation (GDPR) and the Spanish data protection law (LOPDGDD). You may exercise your rights of access, rectification, erasure, portability, objection and limitation of processing as described in section 1 of this policy. For more details please see the Spanish Data Protection Agency.

10. Third party websites

This website may contain links to third party websites. These third party websites are not screened for privacy or security compliance by Wild Campers, and we are not responsible for the information collected or used by them. Please review the privacy policy and terms of service for each site you visit through third party links.

All social media sharing links, either displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.

11. Release of your data for legal purposes

We will only disclose your personal data to public authorities or third parties when there is a legal obligation to do so, or when it is necessary to defend our legitimate rights (for example, in relation to traffic fines, tolls or damages arising from a rental). Any passing on of personal data for legal purposes will only be done in compliance with the applicable law.

12. Amendments

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.